I recently stayed in this hotel for 2 weeks. The staff were extremely accompanying, helpful, and friendly. If there's something that isn't in your room that you require, they will give it to you. I couldn't have been happier with my stay. ((Kristen at the front desk, in particular, was always ready to assist in any way she could, and always had a smile on her face--in spite of having to constantly hustle to complete her tasks and take care of the guests.)